Kesheng Company is located in the Pearl River Delta, the most economically developed region of China, and the surrounding facilities are very complete. We can provide the most practical solutions. Provide the most professional technical support and service guarantee in your pre-sales/sales/after-sales.
Pre-sales: technical consultation, personalized solutions, product recommendations, plant planning
On sale: free installation and commissioning technical training
After-sales: production process guidance, troubleshooting, machine care and maintenance, suggestions for improvement of the production line, supply of accessories
Responsible for installing and debugging equipment for users free of charge, training user operators and maintenance personnel, for 2-3 people, from the beginning of the adjustment of the equipment until the trained personnel are proficient.
The whole machine is guaranteed for one year and repaired for life. During the warranty period, our company provides free technical services and repairs required for failures caused by the defects of the equipment itself (except for damage caused by abnormal use). The cost of production will be charged as appropriate outside the warranty period. The warranty period starts from the date when the equipment is qualified.
Provide users with the required technical support for free.
Strengthen pre-sales and after-sales service, "provide 7×24 hours of technical consulting services, full-process services, and lifetime services" throughout the entire process of product manufacturing, installation, debugging, and maintenance.
After receiving the quality problem information reported by the user during the warranty period, if the problem can be solved on the spot, the user will be rushed to the user site within 48 hours and the problem will be solved within 12 hours.
Purpose: To ensure the good operating condition of the equipment, and to provide a maintenance plan for the bidding equipment with a cycle of once every two months.
Content: Filling with lubricating grease; pay attention to the fuel tank and liquid level, and replenish in time; check the use of the electronic control system; check the use of the hydraulic system; check the use of each mechanical component.
Service tenet: Anxious for what customers are anxious, think what customers think.
Service purpose: to enable our company's equipment to operate stably, accurately and efficiently.
Service concept: to meet the needs of users is our goal, to provide "worry-free" service.
User survey form system: conduct an opinion survey to users at least once a year to understand user requirements, suggestions and criticisms, and deal with them immediately
After-sales service hotline: 0769-83842158 134 8049 9166 (24 hours boot).
Service complaint telephone: 0769-83842158